The most common questions asked of our support team

Where are your products made?
Quality is our priority, we are proud to say that all of our products are designed and manufactured here in the great United States of America in the state of Colorado.
I have a very specific project that I need to add audio to...
If one of our standard boards does not suite your situation we are more than happy to provide custom design and production of a system for you.
Help I broke it!!!
Should something happen that prevents proper performance of one our products please contact us and we can arrange a replacement or repair service.
What is your return/exchange policy?
If for some reason you are not satisfied with an item we can offer an exhange or can issue a full refund of the item's purchase price if the item is returned within 30 days. At any time should one of our products break or fail in standard oparation, please contact us and we can arrange a replacement. So for a full refund for a return item please return withing 30 days, after that we can offer an exchange for a similar item or a credit towards another order.
Can I load my own recordings onto the Dream Player?
Absolutely, if you have a live recording of that scene that you are modeling you may use that, or if you have a CD of a sound effect that would be perfect for your scenario you can use it. The beauty of using a Dream Player is the ability to load your own files and sounds. The only requirement is that the file has to be in .WAV file format, which is a very standard format and is the type used on nearly all CD’s.
Do you provide the sounds?
No… well kind of. We do provide some sample sound files on the CD included with the Dream Player, but the purpose of our products is that you the user are able to load whatever sound files you want.
Does the Dream Player support mp3 files?
No, to keep in our model of providing high quality audio, our products only support playing .WAV files.
When I load my files on the Dream Player SD Card nothing plays?<
Ensure that your files are in 44.1 KHz, 16-bit, Stereo WAV format. Check to make sure the Dream Player works with the sample sound files on the included CD. If our sample files work, but your files will not play, load them into Audacity then export in the correct format to load on the SD card. If you still have troubles, you can send us your audio file and we will check them for you.
Help! My problem is not listed above!
Check out the YouTube videos on each product page for assistance. If you need help, please email us for assistance! You also might want to join our mailing list HERE.